A little help from the forest

Magic Forest TD support

Having trouble with a run or your wizard’s progress? Start here, or send us a message so we can investigate.

Contact us

You can also write to office@kmcitadel.co.uk. Please include:

Your game version and device or browser.
What you were doing and the exact error shown.
A screenshot, if it helps. Remove personal information first.

Please do not send passwords, authentication tokens, complete save files or raw logs. Recovery of a lost guest account is not guaranteed.

Common questions

A connection failed. What should I do?

An internet connection is needed to start or resume ranked runs and synchronize progress. Reconnect, then use the retry or resume action available in the game.

A pending result is not necessarily an accepted score or reward. If the problem continues, contact us with the error rather than repeatedly starting new runs.

How do I keep my saved progress?

Do not uninstall the app, clear its storage or reset your guest identity to troubleshoot. Your progress is associated with a guest identity retained on your device or in your browser profile.

Clearing browser site data, changing browser profiles, reinstalling or changing devices may lose access to that identity and saved progress. Account linking and cross-device recovery are not available in the published game.

How does Second Wind work?

In compatible new runs, choosing the Second Wind Curio grants one retry of a failed wave at half fence health. If you did not choose it, or already used its retry, that run has no additional Second Wind retry.

Older saved runs may use their earlier Continue rules. The published game currently has no enabled purchase or rewarded-ad rescue flow.

What happens to gameplay diagnostics?

The published client sends Game Over diagnostic requests, including results and upgrades, game version and platform, linked to your guest account. The server defaults storage of new optional diagnostics to off. Essential identity, progress, rewards and leaderboard processing remain active.

The upcoming “Share gameplay diagnostics” Settings control is not yet in the published client. Turning off optional diagnostics does not erase earlier records.

How can I ask about my data?

Contact office@kmcitadel.co.uk with your privacy question. Clearing local storage or changing your guest identity does not delete server data. An in-game account-deletion feature is not currently available.

This support page explains the current tester build; it is not a privacy policy.

Updated 6 October 2026 for the current published tester build.